Notice of Electronic Disclosures

Last updated September 1, 2025

Trellis Counseling & Co. PLLC is a Covered Entity and must comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH” or the “HITECH Act”), and Chapters 181 and 182 of the Texas Health & Safety Code. Please note that Chapter 181 of the Texas Health and Safety Code defines the term “Covered Entity” more broadly than does HIPAA in 45 C.F.R. §160.103. Covered entities as defined by Chapter 181 are required to comply with the applicable Chapter 181 provisions. If Trellis Counseling & Co.PLLC obtains or creates information about your health, Trellis Counseling & Co. PLLC is required by law to protect the privacy of your information. Protected health information (“PHI”) includes any information that relates to:

 Your past, present, or future physical or mental health or condition;

 Health care provided to you; and,

 Past, present, or future payment for your health care.

Trellis Counseling & Co. PLLC may not disclose your PHI electronically without your authorization unless allowed by law. For example, the practice may share your PHI through approved, secure electronic methods for the purpose of treatment, payment for health care services, or health care operations such as case management or care coordination. Trellis Counseling & Co. PLLC may not disclose PHI electronically without separate authorization from you or your personal representative for each disclosure unless the disclosure is for treatment, payment, health care operations, an insurance or HMO function, or as otherwise authorized under state or federal law. For a complete list of reasons that Trellis Counseling & Co. PLLC is allowed by law to share your PHI, please refer to the Notice of Privacy Practices. This Notice will be provided upon the first date of delivery of health care services to you and is available upon request.

Consumer Rights and Information

In compliance with Texas House Bill 4224 and Section 181.105 of the Texas Health and Safety Code, the following information is provided to ensure you understand your rights as a consumer of behavioral health services.

How to Request Your Health Care Records

You have the right to access your health care records maintained by our practice. To request your records, please:

  1. Submit a written request - You may make your request in writing by email, mail, or in person during regular business hours

  2. Provide identification - Include your full name, date of birth, and contact information to verify your identity

  3. Specify the records needed - Indicate which records you are requesting and the date range, if applicable

  4. Allow processing time - We will respond to your request within 15 business days as required by Texas law

Contact us to request your records:

  • Email: info@trelliscounselingco.com

  • Phone: 830-429-4778

  • Mail: 501 E. San Antonio Ave., Boerne, TX, 78006

Under the Health Insurance Portability and Accountability Act (HIPAA) and Texas law, you have the right to inspect, obtain copies of, and request amendments to your protected health information. There may be reasonable fees associated with copying and mailing your records.

Contact the Texas Behavioral Health Executive Council

As a Licensed Professional Counselor, I am regulated by the Texas Behavioral Health Executive Council (BHEC), which oversees professional counseling practice in Texas.

To contact the BHEC:

  • Website Contact Form: https://bhec.texas.gov/contact-us/

  • Phone: (512) 305-7700

  • 24-Hour Toll-Free Complaints Line: (800) 821-3205

  • Mailing Address: Texas Behavioral Health Executive Council 1801 Congress Ave., Suite 7.300 Austin, TX 78701

The BHEC can provide information about licensing requirements, continuing education, and the complaint process for Licensed Professional Counselors.

File a Consumer Complaint with the Texas Attorney General

If you have concerns about consumer-related issues, you have the right to file a complaint with the Office of the Attorney General's Consumer Protection Division.

To file a consumer complaint:

Important Information About Filing Complaints:

  • Complaints filed with the Consumer Protection Division are public records under Texas law

  • The Attorney General's office cannot serve as your personal attorney or provide individual legal advice

  • Be prepared to provide detailed information about your complaint, including business name, contact information, dates, and supporting documentation